Here is what can and has been done! Notice this happened well before the recent spate of inconsideration and violence to passengers.  I always book with Southwest whenever I visit relatives in the US.  They are amazingly punctual and I’ve never had or have seen a problem


Airline’s act of kindness astounds family — and deserves all the praise in the world




“Peggy had barely taken in the shocking news before a staffer explained that the airline had re-ticketed her on the next direct flight to Denver and arranged all of the other practical details. For free, of course!


‘They offered a private waiting area, rerouted my luggage, allowed me to board first, and packed a lunch for when I got off the plane in Denver. My luggage was delivered to where I was staying, and I even received a call from Southwest asking how my son was doing,’ Peggy Uhle told”



Delta Air Lines kicks US family off flight after row over toddler



“When he responds that there is nowhere for his family, including two infants, to go and no more flights, the crew member can be heard saying: ‘You guys are on your own.’”